Refund policy
At XJ-HOME, customer satisfaction is our top priority. We want every customer to enjoy a great vinyl listening experience. If your purchase does not meet your expectations, we are here to help.
Please read our return and refund policy carefully before submitting a return request.
Return Period
We accept return requests within 30 days after the delivery date.
To be eligible for a return, customers must contact our customer service team within this period and receive return instructions before sending any product back.
Returns sent without prior approval may not be accepted.
Return Conditions
To qualify for a return, the product must meet the following conditions:
- The product must be in its original condition.
- The product must include the original packaging, accessories, manuals, and all included parts.
- The product must not have signs of misuse, damage, modification, or abnormal wear.
- The product must be safely packaged to avoid damage during return shipping.
For hygiene and product protection reasons, items that have been significantly used, damaged, or returned without complete accessories may not be eligible for a refund.
Return Process
To request a return, please contact our customer support team with:
- Order number
- Reason for return
- Photos or videos
After your return request is approved, we will provide the return instructions.
Please do not send your product back before receiving approval from XJ-HOME.
Return Shipping Costs
For returns caused by personal reasons, such as:
- No longer wanting the product
- Ordering the wrong item
- Changing your mind
the customer may be responsible for return shipping costs.
If the product arrives damaged, defective, or incorrect due to our error, XJ-HOME will provide assistance and cover the necessary return or replacement costs.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and provide:
- Order number
- Photos or videos showing the issue
- Description of the problem
Our team will review your request and provide the best solution, including replacement, repair assistance, or refund when applicable.
Refund Process
Once we receive your returned product and complete an inspection, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional processing time for your bank, credit card company, or payment provider to complete the transaction.Please note that returns will need to be sent to the following address:
Recipient: GCSS+G10468
City: Rialto
State/Province: California
Address: 1420 N. Tamarind Ave, Rialto, CA, 92376
Contact: Maggie
Phone: 626-695-6862
Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Orders that have not been processed or shipped may be cancelled.
Once an order has been shipped, cancellation is no longer possible. In this case, customers may request a return after receiving the product according to this policy.
Warranty Coverage
All XJ-HOME products include a 1-Year Warranty.
If your product experiences quality issues covered under warranty, please contact our customer service team for assistance.
Contact Us
If you have any questions regarding returns, refunds, or warranty service, please contact us:
Email:info@xenonjade.com
Our customer service team is available Monday–Friday and will respond as soon as possible.