XJ-HOME Large Fireproof & Waterproof Safe
1. How long does delivery take?
1) Our general delivery time is 2-7 business days.
2) We will send you an e-mail to inform you that the goods have been scheduled for delivery and the approximate arrival time, when you complete the payment order.
2. What countries do you ship to?
US Local Warehouse fast delivery (2-7days).
We cannot deliver to the following areas:
Delivery is not available to PR, AK, HI, GU, AA, AE, AP, AS, MP, VI, PO BOX addresses or APO/FPO.
Thank you for your understanding.
3. FREE SHIPPING and duty free fee
We offer free shipping within the contiguous U.S. for our website all orders .
No additional tax-related fees will be charged to customers, and the price of all our products already includes tax.
4. How will my delivery be shipped?
AMAZON functions as our logistics partner to ship out XJ-HOME turntable reocrd palyer products. They will choose the carrier that they think works best for our customers.
5. Can I change the delivery address of my package after it has been shipped out?
Our orders are packaged and shipped out quickly after they are placed to ensure that your turntable arrive to you as soon as possible. Because of this, all address changes must be requested as soon as possible after your order has been placed. We'll do our best to change the shipping address, we cannot change the shipment once the product is en route.
Need to change your shipping address?
6. What do I need to do when I received a defective / flawed products?
We pay special attention to the customer's experience of product quality. If you experience any material or craftsmanship flaw, we will immediately replace it for you.
Please do n’t hesitate to contact us if you have any questions about your order.
Have a question? Feel free to contact us directly online – we're here to help!
30-DAY MONEY BACK GUARANTEE
XJ-HOME provides 30 days money-back guarantee from the date of receipt.
We do not accept returns for missing components or any signs of use (such as scratches or dents). Please include all original components and packaging when returning the product for a refund.
RETURN SHIPPING FEES
If the return is caused by the consumer, the consumer should bear the return shipping fee.
For returns caused by product quality problems, consumers do not need to bear the shipping costs.
1-YEAR QUALITY WARRANTY
XJ-HOME provides a 1-year quality warranty from the date of receipt.
WHAT DOES MY 1-YEAR WARRANTY COVER?
Turntable unit and speaker quality defect.
The absence of original parts and accessories that came with the product.
Warranty Exclusions: Consumable parts including, but not limited to, power cord, stylus, and drive belt.
LIFETIME ACCESSORY SUPPORT
We provide lifetime accessories support for our record players, you can buy accessories directly on XJ-HOME official website.
If the accessory you need is not listed, please feel free to contact us for assistance.
WARRANTY PROCESS
In the event that you require repair or replacement under warranty, please contact us before sending your product in.
Please describe the product quality problem you encountered and send us your order number as well.
If the product problem requires simple debugging, our professional technicians will guide you to complete the debugging.
If the product needs to be sent back for replacement, our customer service staff will assist you with the replacement process.
WHEN WILL I RECEIVE MY REPLACEMENT or REFUND
We arrange for inspection and testing immediately after each return we receive to ensure that any issues are accurately diagnosed, and to help further improve our products.
Once your item is received, we will refund or issue a replacement within 1-2 business days.
GET IN TOUCH
Whatever your question, we’re here to help.
The XJ-HOME team is always looking for feedback and comments from you to improve our service quality.
Our Commitment & Services
Whether you are an explorer just stepping into the world of vinyl, eager to own your first record player and experience the joy of playing music fyzourself, or a seasoned audiophile pursuing ultimate sound quality and looking to upgrade your existing sound system for a more perfect auditory experience—XJ-HOME is here to meet your needs.
- Curated Equipment: We carefully select a range of high-quality record players, audio components, and related accessories, ensuring every product delivers an exceptional music experience.
- Expert Support: Our passionate and knowledgeable team is always ready to provide professional purchasing advice, system setup guidance, and any assistance you might need during your journey. We aim to be your trusted partner in music.
- Connecting with Music: Our ultimate goal is to help you discover the unique allure of vinyl music, making every listening session an immersive sensory feast, allowing music to truly integrate into your life and enrich your emotional world.
Thank you for choosing XJ-HOME. We eagerly look forward to exploring the wonderful world of vinyl with you, bringing that warm, authentic, and textured sound into your life.
Technical Support and FAQs
If you cannot find what you're looking for,contact us directly and we will assist you.
How does this turntable sound?
Our XJ-HOME Bluetooth turntable has excellent sound quality and is suitable for daily listening in most scenarios. Although it is not a high-end speaker, it performs well in the same price range.
Do I need to perform regular maintenance on the turntable?
Yes, regularly clean the stylus and records to ensure that the device is in good condition. In addition, checking and adjusting the tracking force can improve the sound quality.
Is this turntable compatible with all types of vinyl records?
Our turntable supports standard 33 1/3 and 45 RPM vinyl records, but not 78 RPM records.
Can I connect the turntable to my audio system?
Of course! The turntable is equipped with switchable Bluetooth and line outputs, which makes it easy to connect to a variety of audio equipment.
How do I set up the USB digitization function?
After connecting the turntable to the computer, you can digitize your vinyl records using the appropriate recording software. Please refer to the user manual for specific steps.
What if my stylus needs to be replaced?
You can purchase a compatible replacement stylus and follow the instructions in the user manual to replace it. Please be careful during handling.
Does this turntable support Bluetooth connection?
Yes, the turntable supports Bluetooth connectivity and you can pair it with your phone easily.
How do I adjust the speed?
The turntable has a speed adjustment switch, and you can easily switch between 33 RPM and 45 RPM to ensure that the appropriate record is played.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 2-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Any question?
You can contact us through our contact page! We will be happy to assist you.
